#1 Online Cake, Flowers & Gifts Delivery Portal in India

Effective Date : 01/08/2023

Thank you for choosing Flora n Gifting. We are dedicated to ensuring your satisfaction with our products and services. Please read our Refund and Return Policy carefully to understand your rights and options in case you need to return or seek a refund for your purchase.

1. Refund and Return Eligibility:

a. Floral Arrangements: Due to the perishable nature of flowers, we cannot offer refunds or returns for floral arrangements once they have been delivered. If you are dissatisfied with the quality of your flowers, please contact us within [timeframe] of delivery, and we will address your concerns promptly.

b. Non-Perishable Products: For non-perishable products, such as gift items or accessories, we accept returns within [timeframe] of delivery if the item is unused, in its original packaging, and in resalable condition.

2. Return Process:

a. To initiate a return, please contact our customer service team at [provide contact information]. We will guide you through the return process and provide you with the necessary instructions and return address.

b. You are responsible for the cost of shipping the returned item back to us. We recommend using a trackable shipping method to ensure the safe return of the item.

3. Refund Process:

a. Refunds will be issued in the same form of payment used for the original purchase. Please allow [processing time] for the refund to be processed and reflected in your account.

b. In the case of floral arrangements, if we determine that a refund is appropriate, the refund amount may be prorated based on the condition of the flowers and the circumstances of the request.

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. We may request photos or additional information to assess the issue. Depending on the situation, we will offer a replacement, exchange, or refund.

5. Cancellation Policy:

a. You may request a cancellation for your order within [cancellation timeframe] of placing the order. If the cancellation request is received within this timeframe, we will issue a full refund.

b. For floral arrangements, cancellation requests received after the specified timeframe will be evaluated on a case-by-case basis. We may offer a partial refund if the order has already been processed.

6. Contact Us:

If you have any questions, concerns, or need assistance with a return or refund, please contact our customer service team at [provide contact information]. We are here to ensure your experience with Flora n Gifting is exceptional and satisfactory.

Please note that this Refund and Return Policy applies to purchases made directly through Flora n Gifting. If you purchased our products or services through a third-party retailer, their return and refund policies may apply. We reserve the right to update or modify this policy at any time without prior notice.

Scroll to Top